Return & Exchange Policy 

Thank you for shopping with Epic Wear Egypt. We want you to be fully satisfied with your purchase. If for any reason you need to return or exchange an item, please review the policy below.

Eligibility for Returns & Exchanges

  • You may request a return or exchange within 30 days from the date of purchase.

  • Items must not be opened, unsealed, tried on, or used in any way.

  • All products must be returned in their original packaging, including all labels, tags, and accessories.

  • Sealed items: Only products that remain sealed and in original condition are eligible for return/exchange.


Non-Returnable / Non-Exchangeable Items

To ensure product hygiene and safety, the following items cannot be returned or exchanged:

  • Any item that has been opened or unsealed

  • Items that have been worn, tried on, washed, damaged, or altered

  • Products without their original packaging or labels

  • Any items marked as final sale, clearance, or non-returnable at checkout


Refund Method

  • Approved refunds will be issued to the original form of payment used during purchase.

  • Refund processing times may vary depending on your bank or payment provider.


Exchange Process

  • Exchanges depend on item availability.

  • If the requested item is out of stock, you may choose another product or request a refund.

 

How to Start a Return or Exchange

You can start your return or exchange request using our online portal:

Return Portal: www.epicwearegypt.com/apps/return